Return & Exchange

All sale items are final sale.

Your items might be shipped from different places according to the shipping location you chose for each item. However the store location that will send you the items may be changed based on your shipping address and the available inventory in each store. Returns and exchanges must be sent back to the store where it is originated from within 7 days from the date of delivery unless specified.

Items must be in their original condition (Unworn, unwashed, not tumble dried, not altered or tailored), and must be accompanied by the appropriate product tags and sales receipt.

*Upon receipt of returned goods, 45r Online Store has the right to deny credits if the merchandise does not meet the company return policy requirements.

Please send the package back pre-paid, via traceable carrier and insure for the full amount of the merchandise you are sending back. We are not responsible for any missing packages. The customer is responsible for the cost of re-shipping on exchanges.

We will not be able to process your exchange without having your original order back to us. In case merchandise is not available for exchange, you will be refunded.

We will credit the same credit card account with which the original purchase was made, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. We will process your return as soon as possible but please allow up to 2 weeks for your refund to be processed and up to 2 billing cycles for the return to appear on your credit card statement.

This online return policy only applies to items purchased through our website and not to other purchases (in-store, email order, phone order).

Please kindly understand and contact us for further information.

For return & exchange inquiries : 
45R New York (SoHo) 
169 Mercer Street 
New York, NY 10012 
Phone: (917)237-0045 
E-mail: info@45r-usa.com

Other locations: 
45R San Francisco 
1905 Fillmore Street 
San Francisco, CA 94115 
Phone: (415)359-0045 
Email: sfinfo@45r-usa.com

45R Hawaii 
2330 Kalakaua Ave. Unit 120 
Honolulu, HI 96815 
Phone: (808)456-0045 
Email: hwinfo@45r-usa.com

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